Respect and dignity
You should be treated respectfully and without unnecessary discrimination during the delivery of laboratory services.
Privacy and confidentiality
Your personal and laboratory information should be handled confidentially and only accessed by authorised persons for legitimate purposes.
Clear information
You may ask for clarification about sample collection, preparation requirements, result access and administrative processes related to your service.
Safe access to results
Where online result access is available, you should receive an appropriate reference or access credential and be told how to use it securely.
Questions and complaints
You may raise questions or concerns with the laboratory through our listed contact channels.
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